Refund and Returns Policy

Effective Date: 13 October 2026

1. Introduction

Pro Organic Agri Private Limited is committed to providing customers with a transparent and reliable online shopping experience.

This Refund and Returns Policy explains the conditions and procedures for requesting returns, replacements, order cancellations, and refunds for products purchased through our website, www.agriorg.in.

This policy applies subject to applicable Indian consumer protection laws and does not limit any statutory rights available to customers.

2. Return Request Period

Customers should submit return or replacement requests within 7 days of delivery whenever possible.

The request should include the order number, product details, and a description of the issue. Photographs of the product, packaging, batch number, or damage may be requested to help assess the claim.

The 7-day request period does not restrict any longer period or remedy available under applicable law, including rights relating to defective, deficient, spurious, incorrectly supplied, or misdescribed products.

3. Eligible Reasons for Returns and Replacements

Customers may request a return, replacement, or refund in circumstances such as:

• The product arrives damaged during transportation.

• The product is defective or unusable upon delivery.

• The product received differs from the product ordered.

• The delivered quantity or packing does not match the confirmed order.

• The product has a substantiated quality issue attributable to the supplied product.

• The order cannot be fulfilled after payment has been received.

• Another circumstance arises in which a return or refund is required under applicable law.

Each request will be reviewed according to the circumstances and the remedies available under applicable law.

4. Products Generally Not Eligible for Change-of-Mind Returns

For hygiene, safety, storage, and quality reasons, products may generally be excluded from change-of-mind returns when they have been:

• Opened, used, or partially consumed.

• Returned with broken or tampered seals due to customer handling.

• Damaged after delivery through improper handling, storage, or use.

• Altered or repacked in a way that prevents reliable assessment of their condition.

Incorrect orders placed by customers may also be ineligible for voluntary returns unless otherwise agreed.

These exclusions do not prevent customers from seeking remedies for defective, damaged, misdescribed, incorrectly supplied, or legally non-compliant products where required by applicable law.

5. How to Request a Return

To request a return, replacement, or refund:

1. Contact our customer support team within 7 days of delivery, where possible.

2. Provide the order number and date of purchase.

3. Identify the product and describe the problem.

4. Attach relevant photographs or other supporting evidence, if available.

5. Retain the product and packaging until the request has been reviewed.

6. Follow the return or collection instructions provided by our team, where applicable.

We may request additional information reasonably necessary to verify a claim.

Customers should not send products to an address without receiving return instructions, except where otherwise required by law.

6. Return Shipping Costs

For verified defective, damaged, or incorrectly supplied products, the company will bear the reasonable return shipping costs where a return is required and will communicate the applicable arrangements to the customer.

For other approved returns, any return shipping costs will be communicated before the return is arranged. Such costs will be handled in accordance with applicable law and the circumstances of the case.

Customers will not be charged return costs where prohibited by law.

7. Refund Eligibility

Refunds may be provided in circumstances including:

• An eligible return is accepted for a refund.

• An order is cancelled and a refund is due.

• A product cannot be supplied after payment.

• A payment is debited but the order cannot be fulfilled.

• A duplicate payment is verified.

• A refund is otherwise required under applicable law.

Where appropriate, we may offer a replacement instead of a refund, subject to customer agreement and applicable law.

A replacement will not be used to deny a refund or other remedy where the customer is legally entitled to one.

8. Refund Processing Time

For an approved refund, the company will aim to initiate the refund within 7–10 business days after approval and completion of any necessary verification.

The time taken for the amount to appear in the customer’s bank account, card statement, or other payment account may depend on the payment gateway, bank, or payment service provider.

Where applicable law requires an earlier refund or a different process, the legal requirement will take precedence.

Customers may contact us with their order number and transaction reference if a refund has not appeared within the expected period.

9. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible and provide the order number.

• Before dispatch: Cancellation requests may generally be accepted if the order has not been dispatched or otherwise committed to fulfilment.

• After dispatch: Cancellation may not be possible in every case. Customers may contact us to discuss the available options.

• After delivery: Requests will be considered under the applicable returns and refund conditions.

• Company-initiated cancellation: If the company cannot fulfil a paid order, an appropriate refund will be initiated.

Nothing in this section overrides any cancellation or refund rights available under applicable law.

10. Failed and Duplicate Payments

If money has been debited but the order confirmation has not been received, customers should contact us with the transaction reference and available payment confirmation.

Verified duplicate payments will be reviewed, and any excess amount due will be refunded through an appropriate payment channel.

Payment reversals and bank processing times may vary depending on the payment provider and financial institution.

11. Agricultural and Plant-Based Products

Some agricultural inputs, biological products, botanical formulations, and plant-based products may require specific storage, handling, and transport conditions.

Customers should follow the instructions and precautions printed on the product label.

Products that have been opened, contaminated, improperly stored, or used may require additional assessment before a return can be approved. However, these considerations do not exclude remedies required by law for defective, non-conforming, or incorrectly supplied products.

Customers should not send leaking, hazardous, or potentially unsafe products through an ordinary courier service without appropriate instructions.

12. Products Damaged After Delivery

A claim may be declined where evidence establishes that the reported problem resulted from misuse, improper storage, unauthorized modification, or damage after delivery unrelated to a product defect.

Claims will be assessed individually and subject to applicable consumer rights.

13. Exchanges and Replacements

Where an exchange or replacement is appropriate, it will depend on product availability and the circumstances of the request.

If the requested replacement is unavailable, we will communicate the available options, including a refund where applicable.

14. Contact Information

For all return, replacement, cancellation, and refund enquiries, please contact:

Pro Organic Agri Private Limited

Website: https://agriorg.in

Email: [Insert official customer support email]

Telephone: [Insert official contact number]

Registered office: [Insert complete registered office address]

Please include your order number in all communications concerning a purchase.

15. Changes to This Policy

We may update this policy to reflect changes in our products, business operations, payment arrangements, or legal requirements.

The latest version will be published on this page with the applicable revision date. Changes to this policy will not remove rights that customers are entitled to under applicable law.

Last updated: 1 October 2026

Pro Organic Agri Private Limited
Committed to transparent transactions and responsible customer service.