Privacy Policy

Effective Date: 1 October 2026

1. Introduction

Pro Organic Agri Private Limited (“we”, “our”, or “us”) respects the privacy of customers and visitors to our website, www.agriorg.in.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, create an account, purchase products, contact us, or use our online services.

By using our website or placing an order, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal information

• Name and contact details.
• Mobile number and email address.
• Billing and shipping addresses.
• Account login information, where applicable.

Order information

• Products purchased, quantities, order dates, and transaction references.
• Delivery preferences and order-related communications.
• Invoice and purchase records.

Payment information

• Payment status, transaction reference, payment method, and related confirmation details.
• Payments may be processed by third-party payment service providers. We do not intend to collect or store complete card details, UPI PINs, banking passwords, or other confidential payment credentials on our own systems.

Technical information

• IP address, browser type, device information, website usage data, and cookies, where applicable.

3. How We Use Your Information

We may use your information to:

• Process, confirm, and deliver online orders.
• Receive and verify payments.
• Generate invoices and maintain transaction records.
• Communicate order status, delivery updates, and customer support information.
• Respond to enquiries, complaints, returns, and refund requests.
• Improve our website, products, and customer experience.
• Detect suspicious transactions, prevent fraud, and maintain website security.
• Comply with applicable legal, accounting, taxation, and regulatory obligations.
• Send promotional communications where permitted by applicable law and, where required, with your consent.

4. Online Payments

Online payments may be handled through authorized third-party payment gateways, banks, or other payment service providers.

Your payment information may be collected and processed by the relevant payment provider in accordance with its own privacy and security policies.

We do not request your UPI PIN, ATM PIN, banking password, or one-time password (OTP) through customer support messages, email, or telephone calls.

Customers should verify payment requests and use only the payment methods provided through our official website.

5. Sharing of Information

We do not sell customers’ personal information to third parties.

We may share relevant information only where necessary with:

• Delivery partners: To ship and deliver orders.
• Payment providers and banks: To process payments, refunds, and transaction verification.
• Technology and hosting providers: To maintain our website, ecommerce platform, and related services.
• Professional advisers: Where necessary for accounting, legal, or compliance purposes.
• Government and regulatory authorities: Where disclosure is required by applicable law or a lawful request.

Where appropriate, we take reasonable steps to ensure that service providers handle information responsibly.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to maintain sessions, remember preferences, support shopping-cart functionality, understand website usage, and improve website performance.

You can manage or disable cookies through your browser settings. Some website functions, including account login and shopping-cart features, may not operate correctly if certain cookies are disabled.

Where required, we will seek consent for cookies or other tracking technologies.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, legal compliance, dispute resolution, and security.

Certain invoices, transaction records, and business records may need to be retained for periods prescribed by applicable law.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable legal obligations.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, and loss.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials confidential and notifying us if they suspect unauthorized access to their accounts.

9. Customer Rights and Requests

Subject to applicable law, customers may request to:

• Access information concerning their personal data.
• Correct inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Withdraw consent for processing activities that rely on consent.
• Raise a complaint or privacy-related concern.
• Exercise any other rights available under applicable data protection law.

Some information may need to be retained to fulfil legal, accounting, taxation, or contractual obligations.

To submit a privacy-related request, please contact us using the details provided below.

10. Third-Party Websites

Our website may contain links to payment gateways, delivery tracking services, or other external websites.

We are not responsible for the privacy practices or content of third-party websites. Customers should review the applicable privacy policies before sharing information with those services.

11. Children’s Privacy

Our website is intended for general customers and business users. We do not knowingly seek to collect personal information from children in circumstances where parental consent or other safeguards are required by law.

If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our website, business practices, technology, or legal requirements change.

The revised version will be published on this page with an updated effective date. Customers are encouraged to review this page periodically.

13. Contact Us

For questions, requests, or complaints relating to this Privacy Policy, please contact:

Pro Organic Agri Private Limited

Website: https://agriorg.in

Email: cc@agriorg.in

Telephone: 9442288303

Registered office: 3/3-22 Akkammapettai, Bharthi Nagar, Sankari, Tamil Nadu 620017

Privacy Policy last updated: 1 October 2026